About this role:

We are looking for a highly motivated and detail-oriented IT Assistant to join our dynamic team in Taguig City. The successful candidate will provide comprehensive IT support to end-users and will be responsible for troubleshooting a variety of technical issues, including software, hardware, printers, communication systems, and network problems. This role requires a proactive approach to problem-solving, meticulous documentation, and effective collaboration with the IT and Office Manager.

Key Responsibilities:

• Deliver IT support to end-users, diagnosing and resolving issues related to software, printers, communication systems, networks, and hardware.
• Maintain accurate and detailed records of support requests and resolutions within the ticketing system.
• Assist with inventory management and asset tagging of IT equipment and supplies.
• Monitor server and network performance, promptly reporting any anomalies to the IT Manager.
• Perform preventive maintenance on computer systems to ensure optimal functionality.
• Resolve IT issues efficiently and document all tickets in a timely manner.
• Set up workstations for new end-users, ensuring a smooth onboarding experience.
• Collaborate closely with and report to the IT and Office Manager.

We promise you a career in the world of luxury design as you would be working in a hospitality design firm that is ranked No.1 in the world. You would expect to work with the best and develop your skills and career along the way. That is why we are also looking to recruit the most talented in the industry to join us!

Below are the minimum qualifications that we expect from you:

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field. Undergraduates with relevant IT certifications (CompTIA A+, Network+, or equivalent) are encouraged to apply.
• Proficiency in Microsoft Office applications, Adobe Acrobat, Kaseya applications, and Carbon Black.
• Familiarity with troubleshooting Autodesk AutoCAD.
• Proficiency in Microsoft Windows 7, 10, and 11 within a domain environment.
• Strong knowledge of computer and network troubleshooting and maintenance.
• Experience with the installation and utilization of various software applications.
• Excellent oral and written communication skills, coupled with strong interpersonal abilities.

To be successful in the role you should also have:

• Exceptional attention to detail, a proactive mindset, and a resourceful approach to problem-solving.
• A collaborative team player who can work independently.
• Willingness to undergo training for several days under the IT Team at the HBA Clark office.
• Preference will be given to applicants residing near the BGC area who can start immediately.

Does this sound like you? Are you ready to embark on a fruitful career in luxury hospitality design with us? If the answer is yes, simply send us your CV. 

Don’t forget to connect and follow us on LinkedIn, Instagram and WeChat. Remember to check our career page from time to time to get the latest updates on job opportunities with HBA!